Frequently Asked Questions (FAQs)
- What is Blackboard?
- How do I access Blackboard?
- What is the Web address for the portal?
- Which Web Browsers does Blackboard Support?
- How do students obtain access to a Blackboard course Web site?
- How do students create an account in Blackboard?
- How do students enroll in a Blackboard course Web site?
- What can a student do if he/she doesn’t see all the classes in Blackboard?
- Why are students getting an error message access denied?
- What is My Fullerton?
- How do I remove a link for a class that I dropped and I am no longer taking?
- How do I submit assignments online?
- I can't open and see the documents provided by my instructor?
- My instructor is using Microsoft Office to create files, Do I need to purchase a license for my personal computer?
- I need access to Blackboard but I don't have access to the student portal. How can I obtain an account for Blackboard?
- How can students see their grades in Blackboard?
1. What is Blackboard?
Blackboard is software that faculty can use to supplement regular classroom instruction or teach online courses. It offers a user-friendly environment where students can:
- Read announcements from the instructor
- View course information like syllabi and class notes
- Email the instructor
- Submit assignments online
- Participate in online discussions
- Work on group projects without meeting in person
- Take quizzes online and more
Top
2. How do I access Blackboard?
You can access Blackboard from any computer that is connected to the internet and has a web browser software. You can use Mozilla Firefox 1.5 or higher or Microsoft Internet Explorer 6 or higher. Mac computer users are advised to use Mozilla Firefox. Do not use the AOL Web browser or any other type of proprietary Web browser. Matriculated students will need to access Blackboard using the University's portal.
Top
3. What is the Web address for the portal?
Students who are matriculated can access Blackboard using the Portal at http://my.fullerton.edu.
However, some students and guests will not have access to the portal. They will access the Blackboard system at http://fullerton.blackboard.com.
Top
4. Which Web Browsers does Blackboard Support?
You can use Mozilla Firefox 1.5 or higher or Microsoft Internet Explorer 6 or higher. Mac computer users are advised to use Mozilla Firefox. Do not use the AOL Web browser or any other type of proprietary Web browser.
Top
5. How do students obtain access to a Blackboard course Web site?
After students login to Blackboard they will click the My Fullerton tab to access links for each class they enrolled. The links are provided in the My Courses area of the page.
Top
6. How do students create an account in Blackboard?
Accounts are created automatically for all students. Students can access the Blackboard system using the University's portal.
Top
7. How do students enroll in a Blackboard course Web site?
Students are automatically enrolled in each corresponding Blackboard course Web site after they register for a class. Students need to wait 24 hours to see the classes in the Blackboard Learning system after the student registers for the class.
Top
8. What can a student do if he/she doesn’t see all the classes in Blackboard?
After you login to the Blackboard Learning System, all classes for which a student registered are display in the My Courses module. However, there are two possible reasons students may not see their classes listed after they login. One of the reasons is that the instructor forgot to make the Blackboard course Web site available to the students. Please contact the instructor and ask him/her to make the Blackboard course Web site available.
Another reason for students not seeing their classes listed is that it takes 24 hours to update a new class registration in the Blackboard Learning System. Students have to wait 48 hours after they registered for a class. After 48 hours, if students do not see all their classes listed they can contact the instructor and ask him/her to enroll them in the corresponding Blackboard course Web site.
Top
9. Why are students getting an error message access denied?
The error message access denied is displayed when an instructor has not made the course Web site available to the students. Please contact your instructor and find out when the course Web site will become available.
Top
10. What is My Fullerton?
My Fullerton is the home page for Blackboard. My Fullerton allows students to obtain information from different courses. It is highly effective when students are enrolled in multiple courses that are stored in Blackboard. Students can quickly access their courses, announcements, calendar events, and tasks, from one or more courses.
Top
11. How do I remove a link for a class that I dropped and I am no longer taking?
After the semester ends, instructors will make the Blackboard course Web site unavailable to the students. If a student can still see a Blackboard course Web site from a previous semester, the student needs to contact the instructor and ask him/her to make it unavailable.
Students should keep in mind that if another student from the same class has an incomplete grade, the instructor may be required to keep the Blackboard course Web site available to the entire class for as long as the instructor feels it is necessary.
Note: Students may also hide the link for the Blackboard course Web site by editing the My Courses module and removing the checkmark for the class.
- Click the edit My Courses module button (pencil icon) located on the upper right corner (see picture below) of the My Fullerton page.
- Remove the checkmark in the Display Course Name column for each class that you do not want to display.
- Click the Submit button.
Top
12. How do I submit an assignment online?
The instructor may have students submit assignments online. Blackboard's Assignment tools enables students to submit files they've created to the instructor such as a Word document or an Excel file OR to download a file provided by the instrutor, complete that assignment, and return it to the instructor. After you login to Blackboard, go to the course Web site and follow theses steps:
- Go to the location where the instructor is providing the assignment.
- Click the View/Complete link.
- If th instructor has provided a file for you to complete, right-click on the file and select Save Target As to download the file.
- After you complete the assignment, return to the location where the assignment is provided.
- Click the Browse button provided under Attach local file
- Select the assignment you want to submit to the instructor.
- Click the Submit button.
For more information and illustrations about submitting assignments online, see page 3 of the Getting Started in Blackboard handout.
Top
13. I can't open and see the documents provided by my instructor?
In order for you to see the files, your computer must have the same software installed, used by the instructor to create the file(s). For example, if your instructor used Microsoft Word 2007, you need to have that software installed in your computer or download a free Microsoft viewers.
Top
14. My instructor is using Microsoft Office to create files, Do I need to purchase a license for my personal computer?
You are only required to purchase a license of Microsoft Office, if you are required to create or edit files. If you only need to read the information you can install the Microsoft Office Viewers. A link is provided in the Available Plug-ins page. Software can be purchased at educational pricing at the Titan Shops.
Top
15. I need access to Blackboard but I don't have access to the student portal. How can I obtain an account for Blackboard?
Your instructor will need to request an account for you. Please provide your instructor your full name and e-mail address and tell your instructor to contact the Blackboard Administrator.
After the account is created you can access Blackboard at http://fullerton.blackboard.com.
Top
16. How can students see their grades in Blackboard?
Students can monitor their progress and view their grades online as long as the instructors are using the tool. Not every instructor will use the gradebook tool provided in the Blackboard Learning system. To view the grades, students will need to access the Blackboard course Web site and click the Tools link/button and click the My Grades link.
Top
|
